To be a great Brand Ambassador, one cannot rely solely on their cosmetic appearance or great personality. We believe it is extremely important to be well educated on the brand you are representing.
Listed below you will find why it is so important for a Brand Ambassador to be knowledgeable about the product or service:
1) Testimonial- First of all, personal testimony is one of the most effective ways to market a product or service. Whether you are promoting a food or beverage, fitness supplement, etc., a Brand Ambassador should have tried the product or at least know all there is to know.
As a Brand Ambassador, you will be asked about the product you are promoting numerous times. Consumers will want to know how you specifically enjoy the product, how often you use it, etc.
People are more likely to take advice from someone who uses and swears by the product than someone that does not.
2) Repeat Business– Brand Ambassadors are a great aid in being right there to answer any questions that may arise.
Providing consumers with the information they need to know when make a purchasing decision can really put them at ease.
This will also create a more personal relationship for the consumer to the brand, in turn creating customer loyalty.
3) Target Consumer– Being knowledgeable about the scope of products you are promoting and who they would appeal to, can help determine what particular product or service to offer a customer.
Everyone has different needs and interests; therefore you might choose to showcase a different feature of the product for different audiences.
Take some time asking questions and getting to know about a consumer’s lifestyle in order to better serve them.
4) Learning Experience- The actual event can be a learning experience for the Brand Ambassador as well. You can experiment by doing your own independent data capturing.
At the end of an event, gather feedback from staff at the account and be sure to ask for sales results. Conduct a short debriefing on what worked and what didn’t work when trying to get consumers to sign up for something, etc.
Share your findings with your management as well as other models from your team representing the brand.
Finally, trade show education can take some time to learn, so be prepared at least one week before the event. Being fully informed on the brand will give you the confidence needed for success! Good luck!